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Mates Rates

Who we are

We are Mandurah Holdings Pty Ltd (2004) Trading as Mandurah Agents, our website address is: https://mandurahagents.com and our ABN # 20 109 641 018.

Here at Mandurah Agents we recognise the importance of protecting the privacy of any information provided to us by visitors to our site. In particular any information that may identify an individual – this is known as “Personal Information”.

This Privacy Policy governs the manner in which the personal information you provide to the site, will be handled.

We reserve the right, to modify, update or remove segments of this Privacy Policy at our discretion.
This Privacy Policy should be reviewed regularly so that you are aware of any changes that may have occurred.

This policy is to be read in conjunction with the Terms of Use

Your personal information
Personal information about visitors to mandurahagents.com.au is collected only when you intentionally submit it. For example, we may need to collect information that is required in order to fulfil the services offered by this business.
This policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

How your personal information is collected
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:

  1. Submit a request form that is an enquiry about or request for one of our products or services
  2. Ask to be placed on one of our mailing lists
  3. Visit our web site

We may from time to time receive and store certain automatic non-identifiable information relating to your use of, and behaviour on the site. For example, we may record information such as the areas of the site accessed by you, the time, date and URL of the pages requested by you, your browser software, your IP address, and/or the previous web site that you have linked to the site from. The recording of such information enables us to identify the areas of our sites that are most popular and to tailor the site accordingly.
We may also collect personal information from third party service providers.

Use of personal information
We will generally use personal information to:

  1. provide you with the products and services you have requested;
  2. personalise and customise the advertising, products and services included on the site;
  3. manage our business and enhance our products and services;
  4. contact you and allow Mandurah Agents representatives and registered agents to contact you; and
  5. comply with applicable legal and regulatory requirements.

Consent
By providing your personal information you consent to us and our registered agents using your personal information to provide you with the service you have requested. Based on your preference, this may include contacting you by telephone, mail or e-mail to discuss products and services. You also consent to us and our registered agents, offering you products and/or services that you may be interested in, and this extends to goods or services from us or any third party.

Disclosure
Personal information may be disclosed:

  1. Where you have consented;
  2. Where disclosure is necessary to achieve the purpose for which it was submitted;
  3. In special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our site’s rights or property, users of this site, or anyone else who could be harmed by such activities; or
  4. If we are required or authorised by law to disclose the information.

If you need to correct your personal information
You can also request that information about you be accessed, corrected or deleted by contacting us via our contact page.

Security
We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
While we take all reasonable measures to safeguard against the unauthorised disclosure of personal information, we accept no responsibility for the conduct of third parties we have little or no control over .

Links to other sites
We provide links to Web sites outside of our web site, as well as to third party Web sites. These linked sites are not under our control, and may not protect your personal information in a manner consistent with this Privacy Policy. The provision of a link does not imply any endorsement, nor do we accept responsibility for the conduct of the companies who own those third party sites. Before disclosing your personal information on any other website, we advise you to examine the terms of use and the privacy policy of that site.

Further privacy information
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website. If you have any queries about this Privacy Policy, or have a problem or complaint, then you should contact us via our contact page.